Cancellation

  • You can cancel your order before the product is shipped or produced. If canceled within this time, you will receive a full refund.
  • Orders cannot be canceled if the product has already been shipped or if a digital copy has been generated.

Returns

  • We accept returns within 14 days after you receive your product.
  • To qualify for a return, the item must:
    • Be unused and in the same condition as received.
    • Be in its original packaging.
  • A receipt or proof of purchase is required to process your return.
  • Do not send your purchase back to the manufacturer; instead, contact us for the correct return address.
  • Customers are only charged once for shipping costs, including returns. No restocking fees will be applied.

Refunds

  • Once we receive and inspect your returned item, we will notify you via email about the status of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within a few days.
  • Refund Processing Time refers to the duration it takes for a refund to be issued and reflected in the customer’s account after a return or cancellation is approved. Here’s a breakdown:
  • Approval & Initiation:
    • Once the returned item is inspected and approved, the refund process is initiated, typically within 1–3 business days.
  • Payment Method Processing:
    • Credit/Debit Cards: Refunds usually take 5–10 business days to appear in your account, depending on your bank’s processing time.
    • Bank Transfers: May take 5–7 business days to reflect.
    • Digital Wallets (e.g., PayPal): Refunds are often processed within 1–3 business days.
  • Delays:
    • External factors, such as bank policies or holidays, may cause slight delays in processing.
  • If a refund is taking longer than expected, customers are advised to contact their payment provider or reach out to customer support for further assistance.

Late or Missing Refunds

  • If you haven’t received your refund:
    1. Recheck your bank account.
    2. Contact your credit card company, as it may take some time for the refund to post.
    3. Reach out to your bank for further confirmation.
  • If you still have not received your refund after these steps, please email us at info@editioncards.com.

Contact Us

For returns or cancellations, please reach out to our customer service team at info@editioncards.com to receive the correct return address and assistance.

Thank you for choosing EditionCards.com!